Aftersales Administrator - Newry Head Office

Job Type: Full-time, Permanent

Description

The role of the Aftersales administrator is to support all clerical activities within the aftersales department of MyLife Bathrooms.

Responsibilities

In general:

  • Update and maintain the MyLife Spares parts database and ordering process.
  • Track and communicate service turnaround times for all technical issues to the customer and Customer Excellence Manager
  • Answering and logging technical, spares and aftersales calls.
  • Update and maintain departmental Standard Operating Procedures in collaboration with the Aftersales Technical & Spares Supervisor.

Reporting

  • Reports directly to the Aftersales Technical & Spares Supervisor.

Role requirements

  • Proficient in Microsoft excel
  • Attention to detail
  • Excellent time management
  • Professional manner and approach whilst communicating with customers
  • Prior experience updating technical specification documentation.
  • Whilst desirable, it is not essential to have bathroom industry experience

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • bathroom industry: 1 year (Preferred)
  • Microsoft excel: 2 years (Preferred)
  • updating technical specification documentation: 2 years (Preferred)

Work remotely:

  • No

If you wish to be considered for this role please submit your CV to ciara.burns@mylifebathrooms.com before closing date Friday 19th March 2021.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Here at MyLife, quality is at the heart of everything we do. That’s why we seek passionate people that believe in our products, have pride in what they do, and can drive our business forward.

We have grown from a team of 4 to 75 employees, with 12 departments across 3 locations; Newry (Head Office), Wishaw (Scotland) and Hailsham (England). This success wouldn’t have been possible without the people behind the MyLife brand. Their customer-centric focus and ability to collaboratively work together has helped position us as one of the market leaders in the bathroom distribution industry.

If you’re looking for a career that will challenge you, offer personal development and reward you, please view our Latest Opportunities on our Indeed Page.

MyLife Bathrooms is an equal opportunities employer. We welcome applications from all suitably qualified persons.